Assiginack Family Health Team

Municipality of Assiginack Family Health Team

Since 2005, the Ontario Government has been creating Family Health Teams to help people get health care in their community.  Our Family Health Team is made up of different health care workers.

Our team works closely together to provide the best care for our patients. All of our team members work out of the same office. Not all the provider’s are in the office at the same time but they are in communication with one another. All of our team members are professional and have your best interest at heart.

We do not only deal with Chronic Diseases we work very hard on preventative care. So please be kind when you receive a phone call we are just trying to keep our patients informed of the screening.

Office Hours

Our office is available Monday through Friday from 8:45 a.m. – 5 p.m. Our phone lines are answered from 9 a.m. – 5 p.m. but closed for lunch from 1 – 2 p.m. We have an answering machine that is checked regularly. If you are calling to make an appointment or you need a prescription refilled please do not leave a message. Call us at 705-859-2170

 

Appointments

We are committed to our patients.  We have 3 walk-in clinics each week for your convenience. They are Mondays 11 a.m. – 3 p.m., Wednesdays 1 – 6 p.m., and Thursdays 11 a.m. – 3 p.m.  We have scheduled appointments Tuesdays and Fridays. Our nurse does lab work every Thursday from 9 – 11:45 a.m.

We try to provide all patients the time that they require. For this reason, we kindly request your patience and understanding should a delay or rescheduling become necessary.

Our team does house calls on patients and our own palliative care so sometimes they are called away to look after these patients.  Our geographical area is quite large and all our patients are important to us so there may be times when absence is necessary.

 

New Patients

**We are currently accepting new patients**

The Executive Director will contact all new patients.  We do not treat patients that we have not seen.  We will not call in prescriptions or offer medical advice for patients prior to their initial visit.  Please do not come in to roster as a new patient and expect to be seen that day. We need to get your medical information so that we can best take over your care.

 

Missed Appointments

We have very few booked appointment times available with our providers. If you have a scheduled appointment and you are unable to attend please call and either leave a message or talk to the front office staff. Because the spaces are limited and we have had a problem with this in the past, we have made a policy that if you miss a scheduled appointment we will contact you and let you know but if you miss another scheduled appointment you will not be given another.

 

Forms

We understand that at times, various forms or letters may be required to assist you with your healthcare needs. Please do not just drop an envelope off at the reception desk. We have a forms clerk that looks after all forms. You will need to be seen in the Family Health Team. Please fill out all the information that you are required to fill and sign the form. We will not accept any form without your signature on it. You will be contacted when your form is completed. Forms are a third party billing. You may be responsible for any costs that are involved in the filling out of the form.

 

Medical Records

As HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be complete prior to receipt of these materials. All patients can request a copy of their medical records one time, free of charge. Additional copies may be requested at a cost of $0.75 per page. The law allows Medical Offices 30 days to complete the request of records. We will try our best to get the information copied in a timely manner.

 

Prescription Renewals

Please bring your medications in at every visit. If you have been to the emergency department or specialist, and given a new prescription we may not be aware and we need to update your profile. You must be see in order to have your prescriptions renewed. The pharmacists are now able to give you a month of some of your prescriptions if you are completely out and are unable to come into the clinic.

 

Staff

Our clerical staff does their very best to make your visit a good experience. They are not medically trained so please do not ask them questions that are of that nature. We have a NO TOLERANCE rule in our office so we will not accept any harassment.

 

Confidentiality

Your well-being and privacy is of the utmost importance to us. If you have any questions or concerns please send them to the Executive Director in writing and they will be dealt with immediately.

 

Family Health Team Board Members

Dr. Michael Bedard

Michelle Hart

Janet Purdy

Michael Shain

 

Family Health Team Members

Executive Director: Sandra Pennie (Extension 23)

Nurse Practitioner: Joanne Mellan

Nurse: Marsha Moggy (Extension 28)

Diabetic Foot-care Nurse: vacant

Social Worker: Allan Chislelt

Dietitian: Nola Thompson

Lifestyle Coaches: Given Cortes, Marcie Hughson

 

Clerical Staff

Receptionist: Sherry Case

Medical Clerk: Judy McDermid

PCDPP: Lynette Deforge

 

Contact Information & Location

Phone: 705-859-2170

Fax: 705-859-2212

Email: manfht@amtelecom.net

Address: 23 Spragge Street, Manitowaning, Ontario P0P 1N0

Accessibility: Wheelchair accessible